Artificial intelligence plastic tourism process automation
Artificial intelligence (AI) has slowly penetrated into the tourism and leisure industry. Many people are worried about the risk of security or loss of work, but research indicates that AI still has a positive impact on the leisure industry. According to the Opinion Way survey report, 66% of French people fear that automated services may affect the security of personal information. For shopping that does not involve human interaction, only 38% of respondents express trust; another 38% Respondents are reluctant to take a self-driving car.
The McKinsey report also pointed out that public concerns about AI are also reflected in employment activities, 60% of industries will be affected by AI, and at least 30% of industrial activities will be automated or managed by AI. According to the report, by the year 2030, there will be 400 million to 800 million people in the world who must work in new jobs. However, automation is different in different countries. As far as the mainland is concerned, there are nearly 400 million jobs with automation potential. Another McKinsey study also estimates that 66% of the tourism industry's tasks will be replaced automatically, which will involve 53.9 million jobs worldwide, but the impact of automation on tourism is still positive, as automation increases productivity and makes leisure activities The increased demand in the field has also stimulated consumption, resulting in 300 to 365 million new jobs being created worldwide.
In fact, the millennial generation is a group of people who are familiar with new technologies but may not have sufficient funds. It is also one of the purposes of tourism automation. Retale's recent report pointed out that nearly 60% of the millennials have used Chatbot, and 53% are interested in using it. Dutch Airlines (KLM) uses Chatbot to send electronic boarding passes and flight information via WeChat, Facebook Messenger or other communication software; Kayak, an online travel booking platform, also uses chat bots to provide updates on flights, or to board Information such as door changes can answer questions such as "Where can I go for 900 Euros?" and "Interesting activities that can be done in London on weekends." Expedia, Booking.com has similar plans.
The McKinsey report also pointed out that enterprises are on the front line of the AI ​​wave. They should simultaneously reengineer business processes, re-evaluate talent management, reconfigure manpower to suitable jobs, conduct new training, and leave the required talents to employees. Appropriate.
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