Guzhen Lighting is a perfect after-sales service tree monument
"When the lamp was bought home, it was not installed yet, and the lampshade was broken. As a result, the dealer 'walked' the 60-kilometer mountain road and helped me change it. Such after-sales service did not have to say that recently, the reporter had many twists and turns. Finally, he contacted Mr. Chen of Weihai, Shandong Province, and he happily revealed this touching story to the reporter.
The lamp mentioned by Mr. Chen is a general lighting lamp with a market price of more than 100 yuan produced by DTL Lighting Company of Guzhen. A few days ago, he bought the lamp at the DTL brand store in Rushan, Weihai. Due to the long distance, he returned to the mountain area and the lampshade has been damaged.
More than a hundred yuan of lighting for Mr. Chen, it is considered a "luxury". He found the mobile phone number on the warranty card, and took the psychological test, and hit it. "What is unexpected is that the answering phone is actually the general manager of DTL Lighting Company, Wen Xuan Rong 1 said.
Wen Xuanrong learned from the phone that Mr. Chen’s home was separated from the local DTL regional dealers by a mountain road of 60 kilometers. The lamp of more than one hundred yuan was damaged due to objective reasons, and he ran so far and could not draw. "But, when I heard the eager voice of the customer, I just thought that I should help him." Wen Xuanrong did not say anything, quickly delivered the accessories to Weihai, and "ordered" the regional manager to "walk" the 60-kilometer mountain road to Chen. Mr. put on a new lampshade.
At present, most lighting companies in Guzhen are small and medium-sized enterprises like DTL. The market is fiercely competitive, forcing business owners to show their brilliance and seek product upgrades and brand creation. Wen Xuanrong chose to use "after-sales service" as a breakthrough, improve the "after-sales service" system, and win customers' good reputation with fast, convenient and solid service.
“Putting quality and more service†has become a new competitive trend in Guzhen Lighting Industry. "Intentional service, starting from the boss." Wen Xuanrong did, "print the mobile phone number on the warranty card of the lighting, this is a respect for the customer, not as the imagination, the phone is blown up! One year down, quality The telephone number of the complaint is also ten eight ones
DTL has nearly 600 expert stores nationwide, and each store sells lamps with a private phone. The complaints he received were all digested under the perfect "after-sales service" system. "I hope that my terminal service is first-class." The reporter learned that Wen Xunrong's goal is to let the operators manage the dealers, let the dealers serve the customers, and the complaints are "splashing" on the boss.
Just because of this "splashing" of customers, "splashing" one after another touching story, more "splashing" out of the ancient town lighting step by step, a mature story.
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